Last updated: 17 August 2026
Before coaching begins
You may cancel a private intensive within 48 hours of payment for a full refund if no session, customised chart review, or material preparation has begun. After that window but at least 24 hours before the first session, we refund the fee less documented preparation already completed, capped at 20%.
A single Trade Review Desk booking or Chart Lab seat cancelled at least 24 hours ahead is eligible for a full refund or one reschedule. Cancellations with less notice are non-refundable because the time or limited seat was held.
After work starts
Completed sessions, delivered annotations, downloaded materials, and customised chart preparation are non-refundable. If Portal Anchorcore cannot deliver a booked session, you may choose a replacement date or a refund for the undelivered portion. For a four-session intensive cancelled after it begins, any approved partial refund is the amount paid less completed sessions valued at ₱3,200 each and reasonable customised work already delivered.
Rescheduling, lateness, and no-shows
One reschedule per booking is allowed with at least 24 hours’ notice, subject to availability. Additional changes may require a new booking. A client more than 20 minutes late without contact is treated as a no-show; the session or seat is forfeited. Coach-caused delays do not reduce your session time.
Deposits and exceptions
Unless a written custom-workshop quote states otherwise, listed sessions require full payment rather than a deposit. A custom workshop deposit is refundable only under its quote and after deducting agreed venue, travel, or prepared-material costs that cannot be recovered. Statutory consumer rights and exceptional circumstances required by law remain unaffected.
Requesting a refund
Email contact@portal-anchorcore.world with your name, booking, payment date, and reason. Requests should be made within 14 days of the cancellation or service issue. Approved refunds return to the original payment method within 7–10 business days after confirmation; bank processing may add time.